Delete your SpellCast account

1. Sign in to the SpellCast app, or at spellcast.academy, with your parent account.
2. Open the Account section of your dashboard.
3. Choose Delete account, then confirm.

The deletion happens straight away and cannot be undone. Your parent account, every child on it and all their progress go with it.

Email support@spellcast.academy from the email address on the account and say you would like it deleted. We use the sender address to check the request comes from the account holder.

We will reply and complete the deletion within 30 days.

Teachers and school admins ask for deletion by email, using the address above from the account's email address. Say whether you want your own login removed, or the whole school's data deleted. A school's pupil data belongs to the school, so a request to delete the whole school should come from its school admin.

• The parent account: name, email address and password hash.
• Every child account on it: display name, username, year group, character choices, and spelling history (words attempted, answers, scores and achievements).

• Account data requested by email: deleted within 30 days of the request.
• Billing records: Stripe keeps billing records under its own retention policy, and we keep payment status records for 7 years, as UK financial regulations require.
• Encrypted database backups: kept for 30 days, then they no longer contain the account.
• Server and request logs: 7 to 30 days. Error reports (linked to the account): 90 days.
• School pupil accounts: when a teacher or school admin deletes a pupil, the account and history are erased straight away. After a school plan ends we keep the data for 12 months so the school can restart, then delete it, or sooner if the school asks in writing.

The full detail is in our Privacy Policy, including your other rights over your data.